Last Updated: [Insert Date]

At Glamz, customer satisfaction is our priority.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.

• Once the order is shipped, cancellation is not possible.

To cancel an order, contact us immediately at:
📧 hello@eternaspark.com
📞 9495688662

2. Return Eligibility

You may request a return if:

• The item is damaged or defective

• Wrong product was delivered

• The item is unused and in original packaging

Returns must be requested within 7 days of delivery.

3. Non-Returnable Items

• Worn or used clothing

• Items without original tags

• Clearance or discounted items

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds will be processed within 5–10 business days.

• Refunds will be credited to the original payment method.

Shipping charges are non-refundable unless the return is due to our error.